Frequently Asked Questions
Find answers to common questions about our services and how to get the most out of our platform.
Popular Questions
Browse our most frequently asked questions. Still can't find what you're looking for? Contact our support team.
How do I access the customer portal?
Contact your account manager to receive login credentials for our secure customer portal. Once registered, you can track shipments, view inventory, generate reports, and manage your account 24/7 from anywhere in the world.
What file formats are supported for EDI?
We support all standard EDI formats including X12 (850, 856, 810, 997, etc.), EDIFACT, and custom XML formats. Our integration team can work with your existing systems to ensure seamless data exchange and compatibility.
Where can I find safety data sheets (SDS)?
All safety data sheets are available in the Compliance & Certifications section of our documentation center. You can also request specific SDS documents directly from your account manager or through our support portal.
How often is documentation updated?
Our FAQ is reviewed and updated quarterly, or more frequently as needed for regulatory changes, system updates, or process improvements. You will be notified of any critical updates via email and through the customer portal.
Can I download multiple documents at once?
Yes, you can select multiple documents and download them as a ZIP archive. Simply use the bulk selection feature available in each category section to download multiple files simultaneously.
Is there a mobile app for accessing documentation?
Yes, our mobile application is available for both iOS and Android devices. You can download it from the App Store or Google Play Store. The app provides full access to all documentation and features offline reading capabilities.
Need More Help?
Our team is here to assist you with any questions or support you need.